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Run a customer journey mapping workshop with adaptive questions and outputs.
Passed 21 of 23 test cases with the skill, and 13 of 23 without it.
and 10 more in the full report
8 fixed13 passed either way2 still failing0 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 8 test cases the skill fixed. Same model, same prompt, with and without the skill.
I need help mapping out the end-to-end experience for a core workflow in our mobile app. Please facilitate a turn-by-turn interactive exercise where we establish the persona, state the user's objective, lay out the journey stages, and flesh out the user actions, thoughts, and sentiment in each stage. Once finished, assemble the full journey map document and supply an impact-ranked list of product opportunities.
| Checked | Without skill | With skill |
|---|---|---|
| Asks exactly one question in the initial turn. | Missed | Passed |
| Presents enumerated option choices for identifying the target persona. | Missed | Passed |
The instructions your model reads when the skill loads.
Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvement. Use this to visualize the end-to-end customer experience, identify pain points, and create a shared mental model across teams—avoiding surface-level feature lists and ensuring discovery work focuses on real customer problems, not assumed solutions.
This is not a feature roadmap—it's a discovery and alignment tool that uncovers where the experience breaks down and where improvements will have the greatest impact.
A journey map (NNGroup) visualizes "the process that a person goes through in order to accomplish a goal." It compiles user actions into a timeline, enriched with thoughts and emotions to create a narrative, then condenses and polishes into a visual artifact.
Actor: [Persona Name]
Scenario: [Goal/Context]
Phase 1: Discover → Phase 2: Try → Phase 3: Buy → Phase 4: Use → Phase 5: Support
↓ ↓ ↓ ↓ ↓
Actions: Actions: Actions: Actions: Actions:
Thoughts: Thoughts: Thoughts: Thoughts: Thoughts:
Emotions: 😊😐😞 Emotions: Emotions: Emotions: Emotions:
↓ ↓ ↓ ↓ ↓
Opportunities: Opportunities: Opportunities: Opportunities: Opportunities:
test cases passed, vs 13 / 23 without
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