Help Center Article Generator

Help Center Article Generator

Turn support tickets into self-serve answers. Takes repeated questions, feature docs, or product specs and generates help center articles that reduce ticket volume.

Built for: Early-stage teams where the same 20 questions make up 80% of support tickets, and nobody has time to write help docs. The goal is to turn one afternoon of article generation into months of ticket deflection.

When to Use

• "Write help center articles for our top support questions"
• "Turn these support tickets into FAQ articles"
• "Generate docs for [feature]"
• "Build out our knowledge base"
• "Our support volume is too high — help me create self-serve content"

Phase 0: Intake

Content Source (provide any/all)

1. Support ticket export — CSV/list of recent tickets (subject, description, resolution). The skill will cluster them to find the top recurring topics.
2. FAQ list — Already know the top questions? Provide them directly.
3. Feature documentation — Internal docs, PRDs, or specs for features that need customer-facing articles.
4. Product walkthrough — Describe the workflow step-by-step and the skill generates the article.
5. Existing articles to improve — URLs or text of current help articles that need rewriting.

Configuration

6. Product name — What's the product called?
7. Audience — Who reads these? (Technical users, non-technical, mixed)
8. Tone — Casual/friendly, professional, technical/developer-docs?
9. Article structure preference:
   • Standard — Overview → Steps → Troubleshooting → Related
   • Developer — Overview → API reference → Code examples → Errors
   • Quick start — What → Why → How (3 steps max) → Next
10. Screenshot convention — Do you use screenshots? (The skill will insert [Screenshot: description] placeholders)
11. Batch or single? — One article or generate multiple from a ticket export?

Phase 1: Topic Clustering (Batch Mode)

If provided a ticket export, cluster tickets into article topics:

Clustering Approach