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Community Escalation Framework Skill · gtmagents | DecimalAI

sales supportby gtmagents

Community Escalation Framework Skill

gtmagents/escalation

Source gtmagents/gtm-agents ↗License Apache-2.0

Use to define incident tiers, response protocols, and stakeholder communications.

NewMaintained

Automatic

Support pack

Last verified 8/23/2026

What it changes

Passed 8 of 22 test cases with the skill, and 14 of 22 without it.

Without skill63%

With skill38%

Checks it passed that the model alone missed

Specifies capturing visual screenshots alongside persistent log entries in the ticketing system.
Defines explicit evidence and tooling requirements including screenshots, ticketing, and data retention policies.
Includes responder mappings across tiers that specifically cover Legal, Comms, Security, and Executive Sponsor roles.

and 2 more in the full report

3 fixed14 passed either way0 still failing5 broke

Pass-rate lift: -25 pp
Tokens: -6%
Agent turns: 0%
Response time: -15%

Model gemini-3.6-flashMeasured 8/23/2026v117 of 22 cases passed with skill

Tokens, turns and time describe resource use, not a dollar price.

Use this skill

Save it into your project's skills folder. Claude Code picks it up in its next session.

curl -fsSL --create-dirs -o .claude/skills/gtmagents-escalation/SKILL.md https://app.decimal.ai/s/gtmagents-escalation/SKILL.md

Want it pinned and updatable? pip install "decimalai>=0.15", then decimalai skills add gtmagents-escalation, and start Claude Code with claude --plugin-dir "$(git rev-parse --show-toplevel)/.agents"

1 · One-time — install the CLI (docs ↗)

pip install "decimalai>=0.15"

2 · Get the skill — writes .agents/skills/gtmagents-escalation/ and pins it in .decimal/skills.lock

decimalai skills add gtmagents-escalation

No CLI? Get the same file — curl · raw file

curl -fsSL --create-dirs -o .claude/skills/gtmagents-escalation/SKILL.md https://app.decimal.ai/s/gtmagents-escalation/SKILL.md

Raw file: /s/gtmagents-escalation/SKILL.md ↗ · machine-readable summary at /s/gtmagents-escalation.json ↗

Safety checks: 3 of 3 passed

Code scan CleanIntent PassedContent Clean

See it in action

One of 3 test cases the skill fixed. Same model, same prompt, with and without the skill.

1 of 3

Prompt

We are setting up a community management strategy for our software platform and need an incident handling strategy. Please generate a complete operational framework that includes a multi-tiered escalation matrix outlining incident triggers, primary/secondary owners, and target resolution timelines, along with best practices for automated routing.

What was checked, without and with the skill
Checked	Without skill	With skill
Includes responder mappings across tiers that specifically cover Legal, Comms, Security, and Executive Sponsor roles.	Missed	Passed
Defines explicit evidence and tooling requirements including screenshots, ticketing, and data retention policies.	Missed	Passed
Provides an incident log form with fields for context, actions, and status alongside a postmortem template covering summary, timeline, impact, actions, and follow-ups.	Missed	Passed

case-01 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted

What's inside

The instructions your model reads when the skill loads.

SKILL.md25 linessingle file

Community Escalation Framework Skill

When to Use

Preparing moderators for sensitive situations (security issues, harassment, outages, leaks).
Coordinating cross-functional response when community incidents impact customers or brand.
Reviewing past incidents to tighten governance and tooling.

Framework

Tiering – classify incidents (info request, policy violation, critical escalation) with examples.
Ownership – map responders per tier (moderators, comms, legal, security, exec sponsor).
Response Playbooks – outline steps, messaging, approvals, and timelines per tier.
Tooling & Evidence – define logging requirements, screenshots, data retention, and ticketing.
Post-incident Review – document root cause, remediation, and preventive actions.

Templates

Escalation matrix (tier → trigger → primary owner → backup → SLA).
Incident log form with fields for context, actions, and status.
Postmortem template (summary, timeline, impact, actions, follow-ups).

Tips

Tie escalation flows into community-ops automation for faster routing.
Keep response macros ready for common issues to ensure consistent tone.
Conduct quarterly tabletop exercises to keep responders aligned.

Track record

Benchmark

8 / 22

test cases passed, vs 14 / 22 without

Adoption

Users: 0
Times used: 0

Safety and source details

SkillSafety

✓ 3 of 3 passed

Code scan15 of 15 checks clean

0 critical · 0 warning · 0 info — scanner v4 — 8/3/2026

View 15 scanner checks

live_secretremote_code_executionreverse_shelldata_exfiltrationssrf_metadataagent_snoopinganti_refusaldestructive_commandsobfuscated_unicodeunicode_homoglyphopaque_blobsuspicious_urltool_overreachtrigger_abuseprompt_injection_phrasing

IntentSafe

LLM judge · does the skill do what it claims

ContentClean

LLM judge · policy & harmful-content review

Source

Imported

gtmagents / gtm-agents

plugins/community-orchestration/skills/escalation/SKILL.md

View on GitHub ↗

License Apache-2.0Imported 8/3/2026Version v1

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See it in action

What's inside

Community Escalation Framework Skill

When to Use

Framework

Templates

Tips

Track record

Benchmark

Adoption

SkillSafety

Source

Other skills for the same job

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